The Networking Services Concentration is a new concentration introduced in the Fall Semester of 2008 to reflect the trend for networking services and the new discipline of Service Science, Management and Engineering (SSME)

We live in a service economy

Most of the jobs of our future graduates will be in the service sector. Today services account for about 75% of employment in developed countries.

Service Science Management and Engineering (SSME)

In the goods-producing sector of the economy, money changes hands in return for the delivery of a product. In the services sector the customer pays a provider to perform a task or provide a capability. Service transactions tend to be highly customized, thereby creating a challenge for determining how activities can be replicated or scaled.

IBM coined the term Service Science Management and Engineering (SSME) to describe a new discipline that is concerned with the study of services. This is analogous to computer science that was established in the 1950s as the science related to computers. Networking Services is specifically concerned with the application of Service Science Management and Engineering to Networking. A tutorial on SSME ca be found in SSME Tutorial. For more information about the SSME initiative at NC State see SSME@NC State

Why study Networking Services?

We have already seen the threat posed by offshore outsourcing and global competition in the goods-producing sectors of our economy. In North Carolina we have witnessed the decline of traditional industries such as textiles and furniture manufacturing. Already many programming and customer support jobs have migrated overseas.

Companies will be able to maintain their competitive edge by selling services, rather than just software and hardware equipment. The modern networking engineer should be aware of the technical and management aspects of services and should be capable of advancing and significantly contributing within such an environment.